At Amberfield BD, we prioritize customer satisfaction and aim to ensure a seamless shopping experience. This Refund and Returns Policy outlines the conditions under which refunds and returns are processed. By purchasing on our website, you agree to the terms outlined below.
Refund Policy
We strive to deliver quality products, but in case of any concerns, refunds are subject to the following conditions:
- Eligibility for Refunds:
- Refunds are only applicable for defective, damaged, or incorrect items received.
- Requests must be initiated within 7 days of receiving the product.
- Non-Refundable Items:
- Sale or promotional items.
- Customized or personalized orders.
- Items showing signs of wear and tear or intentional damage.
- Refund Process:
- Refunds will be processed after the returned item has been inspected.
- The refund amount will be credited to the original payment method within 7–14 business days of approval.
Returns Policy
We accept returns for eligible products under the following conditions:
- Conditions for Returns:
- Items must be unused, in their original packaging, and include all accessories.
- Return requests must be made within 7 days of delivery.
- Return Process:
- To initiate a return, contact our customer support team at [insert email/contact details].
- Provide the order number, details of the issue, and photos (if applicable).
- Once approved, ship the product to our designated address. The customer is responsible for return shipping costs unless the product is defective or incorrect.
- Inspection and Approval:
- Returned items will be inspected upon receipt.
- If approved, you can choose between a replacement or a store credit for future purchases.
Cancellations
Orders can be canceled before shipment. If your order has already been dispatched, it cannot be canceled, but you may proceed with the return process after receiving the item.
If you have any questions or concerns regarding our Refund and Returns Policy, feel free to reach out to us:
We value your trust in Amberfield BD and will do our best to resolve your concerns promptly.
